Terms & Conditions
2022 & beyond
Full Company Name:
Harp Collective Pty Ltd
These terms and conditions apply to the sale of goods and services from Harp Collective to the client.
Harp Collective will not supply goods and services on any other terms or conditions than those set out herein.
These terms and conditions shall always apply and are deemed to be incorporated into all contracts between Harp Collective and any client.
Acceptance of Terms and Placement of Orders
The client is deemed to have agreed to the fee proposal by:
a) signing and returning a copy of the fee proposal
b) accepting the fee proposal verbally or in writing
c) providing instructions to Harp Collective in relation to the project
Quotations and fee proposals will remain accurate for the duration specified on the quotation, provided that the information upon which the quote was based has not changed. If no duration is specified the duration is specified to be 28 days.
Price and Payment Terms
Harp Collective requires a 50% deposit of the total amount as stated on the fee proposal to be paid prior to commencement of services.
The client is liable for the full amount of any bank or other fees associated with any dishonoured payments or cheques and any legal, debt recovery or other expense associated with any action by Harp Collective to recover money from the client.
All accounts are to be paid within 14 days of the billing date. Interest may be charged on outstanding balances at the rate of 10% p.a. if this due date is not met.
If a project has been suspended by the client for longer than 28 days, Harp Collective reserves the right to invoice the client for the work completed up until the point of suspension.
The client may not withhold, make deductions from, or set-off payment of any of the amount due to Harp Collective for any reason.
Harp Collective reserves the right to cease work or withhold any finished work until all outstanding accounts are paid in full.
International Payment Terms
The following additional terms apply in relation to any international payments
Unless otherwise agreed, all fee proposals, quotes and invoices are to be in Australian Dollars (AUD). The client is responsible for payment of any fees, charges, withholding taxes or currency fluctuations and these must not be deducted from the amount due to Harp.
If a fee proposal, quote or invoice is issued by Harp in any other currency other than Australian Dollars, the transfer must be made using the online international transfer platform wise.com and all fees, charges and taxes are the responsibility of the client and must not be deducted from the amount due to Harp. The client will provide Harp with any forms, documents or other certifications as may be required by Harp to satisfy any information reporting or withholding tax obligations with respect to any payments.
Revision Fees and Variations
Harp Collective DOES NOT count revisions – we will keep working on your project until you are 100 percent happy with it. However, the following circumstances may incur additional fees:
a) Design Changes – any design-based changes past the scope of the information originally provided at the date of quotation may incur additional fees.
b) Incorrect, inaccurate or outdated documentation – any documents provided by the client (such as 3d models, drawings, schedules, mark-ups) that are incorrect, inaccurate or outdated that result in additional time spent by Harp Collective correcting them, may incur additional fees.
c) Missing documentation – if a client is unable to provide all relevant documents requested by Harp or from the ‘Document Checklist’ (delivered at project commencement) that are required to complete the visuals and Harp Collective is required to create their own design, any revisions to Harp Collective’s initial design may incur additional fees.
d) Any changes to camera angles/position that result in significant additional time spent working on the project may incur additional fees.
e) Any feedback/tweaks/changes required by the client after viewing preview/draft images issued by Harp Collective, must be communicated to Harp Collective before the next set of previews are issued. Any feedback that is held back that could have been given in an earlier revision may incur additional fees.
f) Any revisions requested after the final high resolution imagery has been issued may incur additional fees.
Harp Collective’s revision fees are charged at the hourly rate of $150/hr.
All indications of timing contained in the fee proposal, given verbally or in writing are to be used as a guide only. While Harp Collective makes every reasonable endeavour to follow them, no responsibility is accepted if it is unable to do so.
Unforeseen out-of-pocket expenses (such as couriers) are not included in and are additional to the fee proposal. Such expenses will be billed by Harp Collective to the client on the invoice and the client is liable to pay for any such costs incurred by Harp Collective in performing the work for the client.
Fees for background photography are not included unless itemised in the fee proposal. If the client chooses to appoint its own photographer, in order to ensure the best outcome for the clients images, Harp Collective recommends that we brief the photographer and attend photo shoots (priced at an hourly rate of $150/hr).
Harp Collective only provides true representations of a design, and can refuse to accept requests to misrepresent the space.
Any preliminary visuals provided by Harp Collective are to be used only as a guide to visualize the final product. These visuals are the property of Harp Collective and are not to be used by the client for any purpose other than those agreed to by Harp Collective.
Any visuals created by Harp Collective for its clients may be used by Harp Collective for purposes it sees fit.
All visuals created by Harp Collective are to be used strictly for the original intended purposes and may not be reproduced, duplicated or distributed without written permission from Harp Collective.
Any designs and specifications for structural property development remain the property of the originating client. Copyright in the visuals created from these designs by Harp Collective remains the property of Harp Collective, unless assigned in writing to the client. Harp Collective may use the client’s designs to create additional visuals for its own marketing purposes and copyright in such visuals remains the property of Harp Collective.
Indemnity & Liability
The client undertakes and agrees to indemnify Harp Collective against any and all claims from 3rd parties arising from or in anyway connected or associated with the provision of services by Harp Collective.
Both parties may terminate the contract upon 14 days written notice to the other party.
If the contract is terminated for any reason, the client will be charged for the work completed up until that time or retain the 30% deposit fee, whichever is the higher amount.
The contract between Harp Collective and the client is made in the state of Western Australia and the parties agree to submit all disputes arising between them to the courts of such state.